General
For whom is this training designed?
TBHI’s training programs are designed for beginning and intermediate-level “telepractitioners” and “telesupervisors” wishing to deliver telebehavioral health services in these disciplines: Addictions Specialists / Telehealth Counseling / Distance ...
Do you have any other policies that might relate to me?
Yes, you may wish to know that TBHI does not discriminate against any group with respect to service, program, or activity on the basis of gender, race, creed, national origin, sexual orientation, religion, or age. We also do not advocate for any ...
How does the TBHI Telehealth Certification compare with other available telehealth certificates and certifications?
We welcome all such questions and appreciate the opportunity to tell you how we shine. Not only were we the first digital training platform for telehealth worldwide, but here are 12 reasons why TBHI still beats its competition: Certificate vs ...
How do I get my CE or CME Hours?
Once you have completed the coursework including the required reading, course-evaluation, and pass the post-test, you can print your course completion certificate by choosing the 'Course Certificate' option in the navigation menu. Please note, the ...
Who teaches the TBHI courses?
TBHI has earned the respect of many industry leaders who have chosen to be on our faculty by developing coursework, participating in webinars or joining us for online conference interviews about specialty topics. Please feel free to review our ...
Which title will I earn when I complete the Board Certified Telehealth Professional Micro Certification training?
Earn your certificate as a Board Certified Telehealth Professional Level-I or Level-II *. This designation** is increasingly used to recognize our graduates for having completed the most comprehensive and research-based post-graduate training program ...
Can I start with The Board Certified Telehealth Professional Level I Micro Certification training, then change it later?
Absolutely, to make changes to your training package, please contact us. Behind the scenes, changing your training program requires staff time and supervision. An administrative fee of $45 will be charged for the implementation of changes after the ...
Which TBHI Telehealth Certification is best for my needs?
The Board Certified Telehealth Professional Level I Micro Certification training is best for you if: You work within an agency setting that is already organized to legally and ethically practice telebehavioral health. Your technology has been chosen, ...
What are the completion requirements for the TBHI Telehealth Certification Programs so that I know that I can deliver competent telehealth services?
We have two levels of telehealth certification: Board Certified Telehealth Professional Micro Certification Level I and Board Certified Telehealth Professional Micro Certification Level II Each Telehealth Certification Program is comprised of ...
How computer-savvy are your average trainees?
A basic understanding of your computer and how to navigate the internet is all you need to get started. Our courses are set up to be user-friendly, and our support staff will help you if you find you need assistance with our online training facility.
How is my payment handled?
TBHI is committed to providing its community with the highest level of transaction processing security through Authorize.Net and PayPal.
How can I purchase training from a foreign country?
Add any training item to your cart. Near the end of the checkout process, select PayPal as your payment option. PayPal will allow you to use your preferred currency in most cases. If you need assistance with currency equivalence or discounted rates ...
Are discount coupons available?
To thank you for taking the time to read about our program, please accept our offer of 5% off any single training program purchase at TBHI. Use this coupon code: FAQ5 in our shopping cart. (One discount per person, please.)
Do I use a credit card to pay?
Yes, we accept all major forms of credit cards, including Visa, MasterCard, and Discover and PayPal. For alternate payment options, please contact us. For your convenience, we also offer a monthly payment plan option on select programs. After your ...
How do I register for training?
Choose from one of our telehealth certification programs here or our individual courses here. If you want to customize your own program, please contact us.
Your current pricing is lower than what I originally paid when I purchased it in the last 30 days. Can I get a refund for the difference?
Yes, please allow us up to 15 business days to process your refund. Do not send repeated emails.
If I'm not satisfied, can I get a refund?
Refunds are available for any course within 30 days of purchase if you are dissatisfied for any reason. However, there will be a $25 refund fee. Please give us the opportunity to remedy any disappointments by writing to us first. Our contact desk is ...
What do I do if I have a problem with my training?
If anything is amiss, please write to us immediately. TBHI has dedicated staff to help you resolve any questions or issues. For example, if you need someone to walk you through our online programming, we are happy to call you by telephone to explain ...
Accommodations for Disabilities
The TBHI training materials are written in Arial font to facilitate reading with appropriate alt tags for those who prefer or cannot see images. All audio and video recordings are produced with captions for deaf and hard of hearing trainees. PDF's of ...
I'm having trouble printing my certificates
Internet Explorer sometimes has problems opening automated certificates, so our first suggestion would be to try Chrome or Firefox as your Internet Browser software. Otherwise, we can email your certificates directly to you as an attachment. Just ...
I missed part of the webinar, what do I do?
We've got you covered. All of our webinars are recorded and available for your convenience for up to 6 months from your date of purchase. You may review the recording through the TBHI Training Center if you are a currently registered TBHI Learner. ...
When is TBHI's customer service team available?
Whenever a question arises, just send an email to our Contact Center. It will be held until our staff comes in for the next shift. If you need help with a particular course, please be sure to mention the name of the course and supply us with your ...
What about international issues? Which countries are served by TBHI?
TBHI has a worldwide reputation for excellence in telehealth training amongst healthcare professions. TBHI is proud to have served registered trainees from these 79 countries to date: Afghanistan Albania Andorra Argentina Australia Austria Bangladesh ...
Do you offer Continuing Medical Education or Continuing Education?
While it is not mandatory that you earn CME or CE hours to take our training, many professionals are required to have CE or CME hours for their licensure. Several groups have formally accredited the Telebehavioral Health Institute, but if you are not ...
When is the TBHI training offered? How long does it take?
TBHI's professional training is offered both 100% online and in-person. TBHI's online coursework gives you access 24/7. You will receive a rich, multimedia platform to enhance your enjoyment and learning retention. Most of the training is written, ...
Why does TBHI offer so many hours of training?
Jumping online is easy. Offering professional services online legally and ethically requires competence in a large number of areas, including clinical issues, cultural sensitivity, documentation, technology choices, telepresence, legal and regulatory ...
What is the Telebehavioral Health Institute?
The Telebehavioral Health Institute (TBHI) is dedicated to offering telemental health and telebehavioral health education, training, consulting and staffing services to the professional health community. TBHI has developed step-by-step guidance for ...
I have specific questions about telepractice. How can I get my question(s) addressed?
Our training addresses the common questions and decisions required in behavioral telepractice. We have distilled the most crucial information into a series of webinars, digital courses, in-person training experiences to earn Micro-Certification in a ...
Do you help me choose the right technology for my work?
Absolutely. TBHI offers a variety of webinars, courses and certificate programs at both basic and advanced levels to assist with your decisions regarding how to choose a video, telephone, email, text messaging and cloud storage companies; required ...
Can I practice across state lines?
Simply stated, yes. For succinct details about how to do so legally and ethically, we recommend the 1-hour webinar, How to Legally Practice Over State Lines with Telebehavioral Health and Telemental Health
How can I practice both legally and ethically online?
The first step mandated by all ethical codes in health is for professionals to demonstrate "competency." Competency is formally recognized by training with a credentialed institution. At TBHI, we not only are approved by the leading United States ...
What is telemental health? How is it different from telebehavioral health?
Telebehavioral health is the practice of behavioral health using a telecommunications system to provide clinical services, professional training, administrative and other services at geographically separate sites. Service can be delivered in ...